Frequently Asked Questions (FAQ)
Find answers to the most common questions about our private transfer services in Switzerland. Whether you need an airport transfer, hourly service, business trip, or ski transfer, we’ve got you covered.
Discover essential information about our booking process, payment methods, modifications, and more. Perfect for first-time customers or anyone seeking quick answers.
How can I book a transfer?
You can book a transfer directly through our website by filling out the reservation form or contacting us via email or phone.
What payment methods do you accept?
We accept major credit cards, bank transfers, and cash payments upon request.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking by contacting our customer service. Please refer to our cancellation policy for details.
Are your vehicles insured?
Yes, all our vehicles are fully insured, and we prioritize your safety with professional drivers.
Do you provide child seats?
Yes, we offer child seats upon request. Please mention it in your reservation form.
Get all the details about meeting your driver, flight delays, luggage policies, and airport-specific services to ensure a smooth arrival or departure.
How will I find my driver at the airport?
Your driver will wait for you at the arrivals hall with a sign displaying your name.
What if my flight is delayed?
We monitor flight statuses in real-time. There are no extra charges for reasonable delays.
Is the airport transfer private or shared?
All our transfers are private, ensuring comfort and privacy.
Can I book a last-minute airport transfer?
Yes, we accept last-minute bookings based on vehicle availability.
Learn how our flexible hourly service works, including minimum booking times, availability, and the best ways to customize your ride for maximum convenience.
What is the minimum booking duration for hourly service?
The minimum booking duration is 2 hours.
Can I make multiple stops with hourly service?
Yes, hourly service is flexible, allowing multiple stops and changes to your itinerary.
Are waiting times included in the hourly rate?
Yes, waiting time is included within the booked hours. Extra charges apply beyond the scheduled time.
How is the cost calculated for hourly service?
The cost is based on the vehicle type and the number of hours booked.
Discover how our business transfer service caters to corporate clients with professional drivers, executive vehicles, and seamless scheduling for your business needs.
Do you offer corporate accounts for regular business travel?
Yes, we offer corporate accounts with flexible billing options and customized services.
Can I request a specific driver for my business transfers?
Yes, regular clients can request preferred drivers based on availability.
Are your business transfer vehicles equipped with Wi-Fi?
Yes, most of our business vehicles offer complimentary Wi-Fi for your convenience.
Can I schedule recurring business transfers?
Yes, we can arrange recurring transfers tailored to your business needs.
Planning a trip to the Alps? Get answers about ski equipment transportation, winter road conditions, and how we ensure your safety and comfort during ski season.
Do your vehicles have equipment for winter conditions?
Yes, all our vehicles are equipped with winter tires and snow chains for safe mountain travel.
Can I bring ski equipment?
Yes, please mention your ski equipment in the reservation form to ensure proper vehicle arrangement.
Are there additional charges for ski equipment?
No, there are no extra charges for ski equipment if mentioned during booking.
Do you offer transfers to all ski resorts in Switzerland?
Yes, we provide transfers to major ski resorts across Switzerland and nearby regions.